I've been having this issue for over a week. I've done everything I can and I've done what others have suggested. I've visited the postmaster on all characters, I've tried logging in and out, nothing.
Not only that but my friend hasn't gotten them on his account either.
I've seen complaints on this subject but they're all from 2015 or April 2016.
If you know how to fix this please help. I'd appreciate it.
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When was the last time you remember picking up a Sterling Treasure? Keep in mind that you pick one up from the Postmaster every Tuesday at 2am PST at the same time as the Weekly Reset. You should be getting a Sterling Treasure in your postmaster in about 6 hours from the posting of this comment.