So I am under the impression that you are only able to obtain the Pyramidic Vessel if you Pre-Order Final Shape. However I have recently purchased Final Shape and so has a friend, my friend purchased his copy after I purchased mine, and he was able to receive all of the Pre-Order items. What are the conditions for Pre-Order? Is there any way I can get support on this concern/issue?
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Normally preorder bonuses are only given to those that preordered before release. Sounds like your friend preordered before the dlc dropped.