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Edited by sooltime: 10/12/2015 2:42:28 AM
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Xbox 360 Families Punished by TTK Console License Issue: The Future of Digital Content?

Bungie/Activision is punishing Xbox 360 customers by not acknowledging the fact that the $40 TTK digital download has a broken console license. In other words, no other users have access on the first console. This affects dads, moms, husbands, wives, boyfriends, girlfriends, siblings and roommates. This issue has implications that go beyond the Xbox 360 and The Taken King. While this contradicts the usage restriction policy displayed on the purchase screen (see above link), it is unclear whether this is a bug, a calculated maneuver, or a combination of the two since Bungie/Activision remains TOTALLY SILENT on the issue. Not so much as an acknowledgement of the problem one way or the other. By remaining silent, Bungie/Activision is commiting a breach of contract and consumer fraud. If the usage restrictions say that all users on the first console have access to the content, then all users on the first console should have access! Interesting facts regarding this situation: - There was no announcement of Xbox 360 not getting a console license before TTK was available for purchase on 9/15. In fact, there's been no announcement since. - This is an Xbox 360 issue ONLY. The Xbox One, PS3 and PS4 appear to have console licenses, i.e., any account can play on the download console. Edit: There are problems in which these other consoles have similar symptoms but the console license issue is unique to Xbox 360 customers who purchase the $40 ttk digital. - Original Destiny, The Dark Bellow, and House of Wolves DO NOT have this problem on the Xbox 360. This problem is NEW to The Taken King. - Unlike Bungievision, Microsoft support has acknowledged this and has reportedly refunded customers. - There is a two controller workaround that mimics the paid for but missing console license, albeit super inconvenient. - Xbox 360 players were also duped by the $20 "throw money at the screen" upgrade bait and switch. The announcement of its unavailability came AFTER 9/15 rendering an informed purchasing decision impossible for pre-ordering and launch day customers. Is this problem related to the broken 360 console license somehow? I understand the monumental challenge of digitally rolling out a confusing assortment of various collections, editions, codes, upgrades and extra-content compromises across 2 last gen and 2 current gen console platforms. I also understand that the 360 is not only last gen, but most likely the minority console in the Destiny community. I get it and I can be more than patient with the inevitable errors, broken game mechanics, missing goodies, etc. But WHY THE SILENCE on an issue that prevents family members from playing their paid for version of The Taken King? It suggests a negligent oversight at best or contrived, false advertisement at worse. I remain optimistic that this will be resolved before you can say ''Give me a refund". Since Bungie has pleaded the fifth on this, please bring this up in conversation, podcasts, youtube, twitch, blogs, twitter, facebook, forums, comment sections, you name it. This goes beyond the Xbox 360 and The Taken King. If they get away with this, it sets a really bad precedent going forward for customer support and digital content licenses across all media; video games, music, movies, etc. [b]10/11 Update[/b] As we approach a month since the launch of ttk, Bungie belligerently remains COMPLETELY SILENT, simply ignoring 360 customers who did not receive what they purchased. By doing so, what should be a bug under investigating with Microsoft has become a violation of the user's console license and false advertising. One is led to believe that Bungie made the decision to ignore victims of this problem in order to cash in on desperate players who eventually break down and repurchase ttk for each player account on the 1st download console. This travesty seems to have gone unnoticed for the most part in the Destiny and gaming communities at large since it is easily confused with other issues like game sharing, license transfers, previous dlc purchase status, downloading other editions of the game, etc. To clear this up: 1. This violation on Bungie's behalf is unique ONLY to Xbox 360 players who purchased the $40 digital ttk. While other consoles can suffer the same symptom, it is caused by different problems all of which seem to be solvable. 2. Before purchasing ttk from the in game navigation, the usage rights state that "Access to this item will also be granted to all users on this first console" (see link at the top of the post). 3. Cache clearing, re-licensing, re-downloading, etc. DOES NOT SOLVE this problem. The console license is simply not granted to all users on the download console as it should be. And Bungie continues behave as if the problem doesn't exist. C'mon guys, restore our faith why don't you.

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  • Edited by O CEIFADOR: 10/3/2015 5:48:11 PM
    Saying you're aware of an issue doesn't give any of your clients any peace of mind. Specifics would be very helpful. Something like, "Yes you should be able to play on all profiles as stated in the terms. We are working to fix the issue. We are estimating it will take one day, four days, two weeks, or it will never be fixed." A definitive specific answer is what everyone is asking and looking for. It would be greatly appreciated if you would answer in that manner instead of brushing us all off.

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