Hey, did you ever get anywhere with this? The exact same thing has just happened to me! Gutting.
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Nope Bungie wont answer, Activision wont either and playstation can do anything and xbox most likely cant. I had to just rebuild everything. Sorry, I know it is gut wrenching people are horrible to do things like that.
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Ye I spoke to PlayStation and they said my ps4 was not showing as the primary console on my account. Guess someone accessed and deleted all my items and cleaned out my vault. It's going to be a long way back, if I bother! Sorry you had to go through that too!!