I know that there have been basically half the Destiny community complaining about this, but yet nothing has been done. We're going into week 3 of the DLC being active and yet this is an issue. Yes, I know there are more pressing issues, but it'd be nice for them (Bungie) to at least acknowledge the issue (aside from issuing a tweet directing you to basically make sure it's installed) in some meaningful way. I have personally received the SoL but yet it hasn't been received on my Boyfriend's account on the same XBOne. Note: The SoL was received by both of us with The TTK DLC. I've tried many ways of troubleshooting, from getting him to level up his other character high enough to complete the first RoI mission, as I saw that on the forums. I also have uninstalled and reinstalled it, to no avail. We've checked all 3 characters and nothing.
Before you comment, don't say the whole "Just play the game" B/S. This is besides that point. It's actually said with the purchase that you're supposed to get it with the DLC, it's not there and I'd like to either know why or have it added to that account.
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A surprisingly large number of complainers eventually reveal they aren't the ones that bought the game. A sibling, a spouse, a parent, etc bought it with their account and they share the console. So it's hard to say how many of the complainers are in this category versus simply didn't get it at all. Combined with the regular reasons for not having it (left it in post office and got destroyed, deleted character, etc)... It's hard to,know how many are legitimately screwed over