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7/6/2013 2:14:20 AM
5
Was my friend in the wrong here?
I know a girl who has been running an online business where she decorates and paints things like shoes, necklaces, and any other assortment of trinkets with anything that a person might want on them. So if you wanted a pair of shoes with a unique design, she would go buy a regular pair of shoes that fits the layout for what you want, then design it as specified.
So a customer wanted a pair of shoes with a design on them, she went and bought the pair for $45, after painting and drawing what he wanted on them, he took back what he said and wanted something else. By this time, she could not return them because she already used them to the point where they could not be returned obviously, so she's out $45.
The question i'm wondering about, is if it's her fault for not putting safeguards in place in her business to account for times when a customer might change their mind after the first thing they wanted is done, and they can no longer change their minds because they're bound to take what they wanted the first time by a contract or something, or is it the customer's fault for taking advantage of her?
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1 ReplyThat's the cost of business. Sucks, but the customer is always right. It just seems bad because you know her and the customer personally.
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2 RepliesEdited by Keeker: 7/6/2013 2:19:40 AMIt is a little bit of both. She should have thought to put up a disclaimer, but the customer should understand that once he orders, he should not change his mind.. especially for custom made shoes over the internet. She should take the $45 loss, but add a disclaimer so this kind of thing never happens again. (And maybe with the leftover shoes, sell them on the site for slightly cheaper. I'm sure someone will buy them)
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She should have had safeguards to begin with. It's her fault for not thinking about it thoroughly enough.
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1 ReplyShe's not in the wrong (that's not how I'd word it anyway) It's just a simple business mistake that should be avoided in the future. It kind of is her fault in the sense that she doesn't have any kind of safeguards as you said. She should look into having some sort of safeguards or contract that way she doesn't get screwed over by fickle customers. So it's her fault that she didn't plan ahead, but it's not her fault that she encountered a fickle customer, at least now she'll know how to handle future situations like that one.
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She should probably have safeguards because this will likely be a common occurrence. People cancel orders all the time.
