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Edited by BNGHelp8: 1/29/2020 3:25:23 AM
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Updated 7 PM - [BUNGIE] Known Issue: Missing Currencies and Materials after Update 2.7.1

Hello all, We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials. We will provide updates here and on [url=https://twitter.com/BungieHelp]@BungieHelp[/url] as we determine the cause of this issue. [u][b]11 AM Update[/b]: [/u] We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific. [u][b]12 PM Update:[/b][/u] We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific. [u][b]1 PM Update:[/b][/u] We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific. [u][b]2 PM Update:[/b][/u] We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific. [u][b]3 PM Update:[/b][/u] We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific. - Players may have to redo any progress or quests they completed between 8:30 - 10 AM PST. - Purchases made between 8:30 - 10 AM PST will need to be redone. Silver spent during that time will be restored. - Destiny 2 Silver purchases from the platform store will be added back to player accounts. - "The Pidgeon and the Phoenix" Lore being removed is a separate issue and will be resolved in a future update Another update will be provided around 4 PM Pacific. [u][b]4 PM Update:[/b][/u] We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific. Stay tuned for more updates. [u][b]7 PM Update:[/b][/u] Rollback for player accounts is complete and Destiny 2 servers are back online. Players may experience login issues as services return to normal.
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  • I'm just curious about your software update cycles.. Working in enterprise IT departments (networking & security), all of them have 3 environments: 1. Dev ==> the "playground" which can brake a gazillion times, no impact on live production environment 2. UAT ==> User Acceptance Testing. A number of SPOCs from other teams belong to this and this an exact replica of the production environment but the latest updates from dev environment are tested there. The application has to be used like the production environment for stability testing, bug identification, etc etc. If any issue is found, it's back to Dev. Some minor things might slip through but major things get noticed. 3. Production ==> the live environment where the business application is running and servicing cliënts (either internal or external depending on the type of application) It's hard to believe that loss of in game resources wouldn't be picked up in an UAT environment UNLESS this environment has accounts which are preloaded with max resources for testing purposes. Which would baffle me as I would think this would only exist in the dev environment. I would also find it hard to believe there is no UAT environment. In case there isn't one, please make one and make it a PTR realm (Public Test Realm) where all users or preselected users can log in and test the new patch. Then these issues can get picked up and fixed before going live. I'm not expecting this to be answered but I'm wondering this at the moment.

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