ya'll are so cute
pretty much with any software now the bulk of QA is done by the users.
Just another way for corporations to cut corners.
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Unfortuneatly it is the case, otherwise the software will cost a lot more to develop. In order to full test something like a game, you need an automated test for every possible situation, and some body has the write that test. It's alot easier to test a e-commerce site for example, becuase there's a very number of possible route you can take, with games I imagine it must be infinite.