[quote]BUNGIE!! I work in IT, thank you for the updates! The hourly feedback is amazing! Please ignore the idiots complaining in senseless fashion, they are annoying nerds that seem to have a love hate relationship with your game and nothing else to do in life. Good for business i guess, the more bitter the better, and if they leave.. well good riddance I would never play with a guardian that throws temper tantrums as some of them are posting. D1 working is a wondrous nostalgic experience I have an excuse to now launch... P.S. wish it were on PC as well. Keep up the good work, great job on system backups!! For the complainers... its not simply testing patches before going live, or restoring a database of millions of accounts running on thousands of computers from a backup in a timely fashion. an re-implementing the revised patch and weekly reset activities to go live properly. If you are complaining about 1 hour of progress being lost and haven't experienced being dropped from D-Servers on the last round of Trials, last damage phase of Oryx, raid loot chest that was about to be opened.. then stop complaining... the guardians that have experienced all that have no issue right now and are not the ones complaining... contribute or go play another game that has a sub-par loot system, poor shooter mechanics, or cartoon graphics... one of those Activision or EA games.. i bet they have 100% up-time with no issue.[/quote] If you work in it and think this was handled well I'm speechless. I'm a MIM and have been for 20 years, this was amateur hour. Updates promised at the top of every hour were late, vague updates. The impact of the roll back wasnt explained well, because people are asking about missing items. The hit to bungies reputation will be huge. But apparently I'm an idiot. So.....

If you have played destiny for 6 years, their handling and communication improves every time, this one being the best so far. I can only listen to ungrateful gamers for so long. Its a game, thats 2/3rds through a minor season DLC. As an admin here are the choices: 1. Restore everything as soon as possible at 10am the peak of game time (sarcasm). Forget the planned patch which we just OUTLINED EVERY FLAW IN THE GAME in release notes. Roll back all changes and we wont install a patch that also has the bundled weekly reset... it will just be two long weeks of no reset. or 2. Data was lost, take server access offline, determine what patch change is causing this issue, roll back databases to pre-patch snapshots, implement a fix, RE-TEST the patch, yea they tested already, and install.. before opening public access rerun tested accounts to see if the same issue occurs for the identified instances, and instead of 2-4 hours of downtime and a week of hell with patch note flaws, just fix the dang thing.... how much are we loosing in revenue? $20,000 for 12 hours of downtime... no one is buying the game, the season... its an uneventful tuesday. What decision do you make as an Admin? the right one.. me #2 lol 2 years ago DNS went down across the entire east coast. December 2019 Xbox live was down for 8+ hours. Q4 2019 a clients cloud hosted exchange instance was intermittent 10-20% functional for 24 hours which millions in business was lost. as an IT admin I am not blaming every provider with an issue, and especially not my leisurely video game of choice. "HEEEEYYY NETFLIX NEVER GOES DOWN" This never goes down... my entertainment never goes down.... It does, it just hasn't happened when you were using it. Netflix and Facebook (which didnt they go down for a 1/4 day this past month?) make in net revenue more in a single day than Bungie does in a year. Whats a better way to handle it? blurt out actual technical shyt that most wannabe nerds on here think they understand but dont now they can still critique.. LMFAO does your frooping MIM company contact all clients with an semi-hourly technical debrief? No, high chance you support desk manager tells the support desk "hey if someone calls in with this issue dont indicated this issue is corporate wide yet, just address each issue as if they are unrelated". maybe not... but saying "it sucks, im a badass, it should have been better" then be an admin and outline it, be a contributor and contribute useful information besides this was handled poorly. Example: We are restoring from backups, or rolling back database snapshots to this point in time which is XXXam on XX time zone. Players who made progress after this time which would have been post patch release should expect that progress to be lost. We apologize for this inconvenience but is the fastest and safest path to restore services and ensure all player accounts are minimally affected. If you have questions or missing items please post here.... Which 10,000 people will post "i lost my "unbroken seal, it was so hard, im dying and this is all i ever wanted" 100 people will post with actual issues. another 50,000 players who are playing new light will send "bungie i bought the game but its all gone" Bungie doesnt employ a 300 person IT desk. They are a video game company with a handful of forum moderators sifting 30% poop all day from know-it-all dorks. They are not dropbox with millions of monthly subscribers paying for support contracts and service uptime. They sell a $40 game, that you can play for approximately 8,700 hours per year... and some complain about the 12 hours out of the 9,000 they are unable to play... and most inst even 12... its 3 hours from 5pm to back online... My bad, 12 today, 8 in December, an average of 3 every month... that's what >99.5% uptime, for a $40/free video game Fortnite had less than 99.4% uptime for reference

[quote]If you have played destiny for 6 years, their handling and communication improves every time, this one being the best so far. I can only listen to ungrateful gamers for so long. Its a game, thats 2/3rds through a minor season DLC. As an admin here are the choices: 1. Restore everything as soon as possible at 10am the peak of game time (sarcasm). Forget the planned patch which we just OUTLINED EVERY FLAW IN THE GAME in release notes. Roll back all changes and we wont install a patch that also has the bundled weekly reset... it will just be two long weeks of no reset. or 2. Data was lost, take server access offline, determine what patch change is causing this issue, roll back databases to pre-patch snapshots, implement a fix, RE-TEST the patch, yea they tested already, and install.. before opening public access rerun tested accounts to see if the same issue occurs for the identified instances, and instead of 2-4 hours of downtime and a week of hell with patch note flaws, just fix the dang thing.... how much are we loosing in revenue? $20,000 for 12 hours of downtime... no one is buying the game, the season... its an uneventful tuesday. What decision do you make as an Admin? the right one.. me #2 lol 2 years ago DNS went down across the entire east coast. December 2019 Xbox live was down for 8+ hours. Q4 2019 a clients cloud hosted exchange instance was intermittent 10-20% functional for 24 hours which millions in business was lost. as an IT admin I am not blaming every provider with an issue, and especially not my leisurely video game of choice. "HEEEEYYY NETFLIX NEVER GOES DOWN" This never goes down... my entertainment never goes down.... It does, it just hasn't happened when you were using it. Netflix and Facebook (which didnt they go down for a 1/4 day this past month?) make in net revenue more in a single day than Bungie does in a year. Whats a better way to handle it? blurt out actual technical shyt that most wannabe nerds on here think they understand but dont now they can still critique.. LMFAO does your frooping MIM company contact all clients with an semi-hourly technical debrief? No, high chance you support desk manager tells the support desk "hey if someone calls in with this issue dont indicated this issue is corporate wide yet, just address each issue as if they are unrelated". maybe not... but saying "it sucks, im a badass, it should have been better" then be an admin and outline it, be a contributor and contribute useful information besides this was handled poorly. Example: We are restoring from backups, or rolling back database snapshots to this point in time which is XXXam on XX time zone. Players who made progress after this time which would have been post patch release should expect that progress to be lost. We apologize for this inconvenience but is the fastest and safest path to restore services and ensure all player accounts are minimally affected. If you have questions or missing items please post here.... Which 10,000 people will post "i lost my "unbroken seal, it was so hard, im dying and this is all i ever wanted" 100 people will post with actual issues. another 50,000 players who are playing new light will send "bungie i bought the game but its all gone" Bungie doesnt employ a 300 person IT desk. They are a video game company with a handful of forum moderators sifting 30% poop all day from know-it-all dorks. They are not dropbox with millions of monthly subscribers paying for support contracts and service uptime. They sell a $40 game, that you can play for approximately 8,700 hours per year... and some complain about the 12 hours out of the 9,000 they are unable to play... and most inst even 12... its 3 hours from 5pm to back online... My bad, 12 today, 8 in December, an average of 3 every month... that's what >99.5% uptime, for a $40/free video game Fortnite had less than 99.4% uptime for reference[/quote] That's the issue though isnt it? We are celebrating mediocrity. All I see are excuses. In the bug bad real world that would not be accepted. If I was 3 minutes late sending an update, that would be flagged but to let it slip for 15 to 20 odd minutes repeatedly....I'd be on a pip. And if you're going to give an update make it meaningful, and not everyone is technical so we never send jargon laden comms. But again what do I know right?

I'm a little confused by your reply. Initial interpretation is that a patch was released and it would have been ok to pull after 3 minutes instead of 15-20 odd minutes? If that is what you are saying i would further add that my understanding is that as much as 1-3 hours were playable on the new patch before (identified) and response actions taken. What no one here rebutting my posts have outlined, is a single example/alternate tech or game company, that has existed for 10-20 years, that has released an update that has had 100% success. Further more, a single tech or game company that is well established that has released any change that didn't need to be addressed with downtime in the past year, or even on a monthly basis. No one has excellent examples of other technical instances by other companies... you are complaining and wanting something to be that doesnt exist anywhere. Also, THIS IS WHY YOU HAVE AN ONLINE GAME, you can rapidly release changes updates etc knowing you can also rapidly release responses to such. This was a major incident... i agree, not a normal patch bug... what seems to be vastly extended downtime was experienced and was not in anyway enjoyable... unless you decided to go do something else like take a girl on a date, probably glad D2 went down I understand if we are all happy with downtime Bungie has no motivation to rapidly make improvements... voice concerns... even for some i think complain and yell in CAPS But i think the ultimate change comes when logical constructive contributions are made instead of this game and you all suck - Bungie, I do not find this acceptable, you are not transparent, lacking communication on downtime will prevent me from playing, buying, or recommending this game - Bungie I cannot recommend this game due to events like this Links to other games... be angry and frustrated, don't be ungrateful and also stick around https://www.pcgamer.com/a-quashed-world-of-warcraft-bug-was-deleting-players-entire-quest-log/ link for a similar game fyi cant sit here and say rocket league never goes down for more than 30 minutes... its a simple game and should never be compared to patch complexity or database restore complexity. Just give me one example of someone who creates something as complex and does a better job than bungie? you know they were voted best company player community of the year?

[quote]I'm a little confused by your reply. Initial interpretation is that a patch was released and it would have been ok to pull after 3 minutes instead of 15-20 odd minutes? If that is what you are saying i would further add that my understanding is that as much as 1-3 hours were playable on the new patch before (identified) and response actions taken. What no one here rebutting my posts have outlined, is a single example/alternate tech or game company, that has existed for 10-20 years, that has released an update that has had 100% success. Further more, a single tech or game company that is well established that has released any change that didn't need to be addressed with downtime in the past year, or even on a monthly basis. No one has excellent examples of other technical instances by other companies... you are complaining and wanting something to be that doesnt exist anywhere. Also, THIS IS WHY YOU HAVE AN ONLINE GAME, you can rapidly release changes updates etc knowing you can also rapidly release responses to such. This was a major incident... i agree, not a normal patch bug... what seems to be vastly extended downtime was experienced and was not in anyway enjoyable... unless you decided to go do something else like take a girl on a date, probably glad D2 went down I understand if we are all happy with downtime Bungie has no motivation to rapidly make improvements... voice concerns... even for some i think complain and yell in CAPS But i think the ultimate change comes when logical constructive contributions are made instead of this game and you all suck - Bungie, I do not find this acceptable, you are not transparent, lacking communication on downtime will prevent me from playing, buying, or recommending this game - Bungie I cannot recommend this game due to events like this Links to other games... be angry and frustrated, don't be ungrateful and also stick around https://www.pcgamer.com/a-quashed-world-of-warcraft-bug-was-deleting-players-entire-quest-log/ link for a similar game fyi cant sit here and say rocket league never goes down for more than 30 minutes... its a simple game and should never be compared to patch complexity or database restore complexity. Just give me one example of someone who creates something as complex and does a better job than bungie? you know they were voted best company player community of the year?[/quote] Err I said that if i sent an update 3 minutes late. That was very clear. How your confused I dont know. It was a 9 hour outage, if this was SaaS or IaaS for example and not just a GaaS Bungie would be crippled by the SLA breach and the service credits they would have to cough up. You seem to be misunderstanding just about everything so I would rather just leave it at that.

Seems I am not misunderstanding at all... "you deploying or sending a patch 3 minutes late has nothing to do with anything" 1-20 odd minutes late doesnt matter at all in a "maintenance window" What people similar to you with enough knowledge to be illiterate on the subject are missing is the following: - It is an XaaS - That we do NOT pay for on any recurring basis to maintain our XaaS... only when we want new feature sets - One reason we do not pay a monthly or annual XaaS services is because Bungie is not offering any guarantees... no uptime, no SLA... you accepted the EULA... why are you complaining? - Downtime for said XaaS service has no negative financial impact in its XaaS customers, you the guardians (in fact Bungie downtime likely creates a more positive impact to the community, play another game, date a girl, clean your room, do homework, get back to work, etc) So, given Bungies and every other online game company that does the same exact thing and they all have the same exact downtime especially the ones with complex large databases, customers who regardless of what you say are not negatively affected from downtime.... Are any of your rebuttals even valid, or even matter? You agreed to no SLA in the EULA... the community -blam!- for a DLC thats $5 more than previous, so you dont want to pay for an SLA... whats the argument.. please make with intelligence so i can debate objectively

[quote]Seems I am not misunderstanding at all... "you deploying or sending a patch 3 minutes late has nothing to do with anything" 1-20 odd minutes late doesnt matter at all in a "maintenance window" What people similar to you with enough knowledge to be illiterate on the subject are missing is the following: - It is an XaaS - That we do NOT pay for on any recurring basis to maintain our XaaS... only when we want new feature sets - One reason we do not pay a monthly or annual XaaS services is because Bungie is not offering any guarantees... no uptime, no SLA... you accepted the EULA... why are you complaining? - Downtime for said XaaS service has no negative financial impact in its XaaS customers, you the guardians (in fact Bungie downtime likely creates a more positive impact to the community, play another game, date a girl, clean your room, do homework, get back to work, etc) So, given Bungies and every other online game company that does the same exact thing and they all have the same exact downtime especially the ones with complex large databases, customers who regardless of what you say are not negatively affected from downtime.... Are any of your rebuttals even valid, or even matter? You agreed to no SLA in the EULA... the community -blam!- for a DLC thats $5 more than previous, so you dont want to pay for an SLA... whats the argument.. please make with intelligence so i can debate objectively[/quote] You're deliberately misquoting me now, I said COMMS as in communication. A MIM manages the incident, we DO NOT FIX IT OURSELVES. I pointed out what was wrong with the way they handled the outage in terms of COMMUNICATION, and I get waffle back in response. I also used what would happen in an MSP environment as an example, and to be quite frank your response is bizarre to say the least. I did not say Bungie have an SLA. You've also resorted to expletives. So let me just mute you and you and move on. One last thing, you are a prime example of someone way out if their depth. There are many people on here that say they work in IT but the language you people use and the fundamental lack of understanding you have of what's being said shines through. So again leave it be and muted because you cant discuss something with out being aggressive.

This reply wins for today! Thank you scared2lose!

you work in IT, i would bet more on street sucking cocks for money. cos dont tell me -blam!- what i should expect for my money. and this isnt the first -blam!-up from bungo and such joke wasnt there when moon studio did code. so its time to say bungo "LEARN TO CODE" sell this ip to activision cos its beyond you

You mean like December 2019 when Destiny went down for a half day? Because Google Stadia integration? I can name every month of every year a billion dollar tech company that has had significant interruptions and downtime. If it is everyone all the time, i mean I can only give you endless examples for everything and everyone all the time with downtime. You accepting it and to stop being booty hurt from this instance, which happens to be your game on reset Tuesday, would go a long way in improving the situation. I get it... it sucks... i agree it sucks... My assumption, you cant code better than bungie employees, or do anything game/work related better than them. That's why you are here, internet fighting with me, because you cant hash out how to deal with a 12 hour downtime in a video game. And I'm replying because i cant currently slap you around in PvP. I mean i really want to bag on you, i bet it would be easy. Instead ill try to drop common sense on your face using this forum. It will probably only get worse, you wont walk away reflecting at all on how you could have improved this interaction or how you handled your frustration. It will be maddening to you when it happens again, and again, many more times in your life... hopefully the lesson may be learned that shyting on the internet hasnt and will never improve any aspect of your life ever. It will never make you feel better, make the game come online faster, get people to like you more. Lucky for you there are people who play this game with an equal emotional aptitude and feeling as yourself. I hope there is an LFG app for you all to get behind and group together so we can keep RAID team cross contamination to a minimum.

oh trust me i code better than bungo, i was cracking and coding before you even were a team menager, and what i learned in life, most of time people who are your supervisors, menagers are there cos they lick ass or snitch on others and dont have a clue about work they should do. i dont complain about rollback, i lost nothing, bugs happens, i complain about bugs that are with us for 5 months. bugs like wish ender damage, bugs like you cant finish wish ender tokens cos game doesnt count that, every week fix for bugs makes it even worse. so save me those sorry lines about IT expert. cos bungo proves every week they dont know what they do. yes some people are right we should stop complaining and leave that game for good. with current state there will be never destiny 3. biggest issue i have with game now is lag, cos playing from uk with people from china isnt fun even in pve when lag is 6s, after 6s motes disappear that i picked up, i die from explosion that wasnt there, enemies teleport 10m away and shots dont register. ps. if you dont know how broken is that game visit here https://www.youtube.com/channel/UCl1M49CAo9u99gABBIqEgDQ/videos

No worries bro, I see you are new to the game, or at least your account is, a 990 kinderguardian impressive. Neither of us have legitimacy commenting on the complexity of this game. I agree with your complaints about lag etc. Im in USA, i get China MM all day as well

it isnt your -blam!-ing money you degenerate, its a free -blam!-ing game. shut the -blam!- up -blam!-

It's not simple. True enough. But you would expect them to learn from their past mistakes by now. I will grant them this. No human work is perfect and mistakes happen. But this feels like Shadowkeep release all over again. A lot of downtime and people like myself dipping out for a few days until the situation stablizes. I hope things get better as time moves forward. Props to them for pressing on. It's hard to resist being frustrated. Harder still to see passed our own emotions and to understand mistakes happen. For anyone frustrated. I feel your pain. I do. But put yourself in Bungie's shoes. They have to put Destiny 2 back together again in a sense before it had it's recent collapse. Did the corridors puzzle teach you nothing? Imagine the people working on that having to complete reconstruct the map because 1 piece messed up everything. They're frustrated too. But unlike us who have to simply bide our time. They have to put the game back together again in a simplistic sense. Let them get on with it.

Be frustrated. I agree Be disappointed, I feel the same. Contributing to nonsense and hate posts spreading bullying in posting fashion... I don’t agree is all. Not just working “in IT” but managing and running an IT team, and hundreds of different instances, databases, and the people that manage those micro instances. I have a hard time standing by gamers who work a help desk talking crap or even non IT gamers at all. “You built a pc” shouldn’t grant you the ability to judge a video games technical difficulties.

Go read Apples iOS patch notes, Microsoft’s last update cycle that had to be pulled back for months. “Learn from their mistakes” There are examples of the best and longest standing tech companies that have issues. Is my rebuttal. I could example humans who make the same mistake twice as well, or an employee that was late twice.