Hi there! Please see the below information, as this may help explain what is going on further. [quote] If players are under 13 (or their country’s age of digital consent), their parent, guardian, or other responsible adult will need to adjust their settings. This is due to privacy laws requiring these permissions for a child to access certain online games or services. [/quote] [url=https://help.bungie.net/hc/en-us/articles/24217906958868-Date-of-Birth-Requirements-for-Destiny-2-and-Bungie-Services]Source: Bungie Help article[/url]