Hi! I just reached rank 16 in iron banner and got my emblem. I even collected previous rewards and some reason I can't get the Ascendant shard to reset my rank. It just says "Requires rank 16 completed" which I've done. I honestly feel ripped off.
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[quote] "Requires rank 16 [b]completed[/b]"[/quote] You've reached rank 16, but haven't completed it by filling the rep bar.