I gifted someone the Light & Darkness Collection Bundle, but he's unable to access almost all of the content from it, as though he's a free-to-play player. He can't play Competitive, seasonal content, dungeons, etc., even though the bundle is supposed to give him access to all of the above. When I try to launch something from Forsaken, for example, it says that he doesn't have it, but he should because it's included in Light & Darkness. This is really frustrating, as I thought I'd be able to simply gift him the game and we could play together, but we're heavily limited on activities. Does anyone know what the problem is?
-
Hello there, Thank you for reporting. Please follow this link and fill out our missing Eververse or add-on items contact form at the bottom of the page. https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items