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10/29/2024 1:52:19 PM
2
Bungie requests reply
Basically sent a bungie request for refunding my lightfall key for the final shape one because i bought the wrong one by mistake and so i haven't accessed any dungeon or related dungeon quests and i sent a request on the support site about refunding it or just swapping it for final shape key 4 days ago, after 2 days it said my ticket had new activity but when i checked no response or anything was there except the new checkbox that said "Please consider this request solved".Is this a bug or something intended?
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3 RepliesEdited by ADragonWithin: 10/29/2024 2:32:47 PMUnfortunately, completed purchases using Silver are non-refundable. The only ones that can be refunded are the incomplete ones where you purchase them and don't open them (Things purchased from Eververse). As purchasing a Season Pass or a Dungeon Pass does not have an 'open or refund' option, once the purchase is completed, and it cannot be refunded or exchanged.
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5 RepliesEdited by Swat The Bot: 10/29/2024 2:04:53 PM
Swat The BotBungie fan. Check my About Me section. - old
Refunds are done through the retailer, not the game developer. Bungie doesn't have your money, your retailer does. Contact them for a refund. If the retailer refuses the request, then there is nothing you can do. If you bought a book from a shop, would you go to the author for a refund? No, you wouldn't. The same scenario applies here. Contact the place that sold you the product. https://store.steampowered.com/steam_refunds/ https://help.steampowered.com/
