Platform: Xbox Series S
Issue: While playing Destiny 2 (in ANY activity), game freezes up and closes. Goes back to Xbox Home Screen. No error code. This does not seem to be related to a specific update. It has happened for months. All other games play fine on the same console.
Reproduction steps: No clear way to reproduce, can occur at any time, whether in crucible, open world, or in orbit
Additional notes: This has been occurring for months. I have tried reinstalling the game, and reset the console to factory settings. Neither has resolved the issue.
-
Hi there, Thanks for reaching out! Please try clearing the console's cache to resolve the issue: https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache If you continue experiencing this after clearing the cache, we recommend you try powering off the console and unplugging it from behind for 30-60 seconds before powering on again.