Start replying Tell people what we can do, what we might do, what we aren't going to do. I've learnt from my job that when given bad or news they don't like most people quickly move on. It's the lack of communication that gets annoying. Look at this community, how vocal have we all become over the last few weeks, why ? Because we haven't been communicated with. And when we are it's condescending "it's our game..." and doesn't address players concerns. A simple "we know you are unhappy bit at the moment we have no plans to change it" would molify a lot of the complaints.