Sometimes, when talking to a vendor who has a secondary menu/dialogue to turn in a quest, pick up items/rewards, or decrypt engrams before accessing their primary menu--especially vendors in the Tower--the side panel folds out, but the camera does not transition and the vendor's nameplate does not appear. Additionally, the secondary menu/dialogue cannot be exited: attempting to dismiss it simply brings it back. The only way to leave the vendor is to fast travel to a landing zone or another destination/activity.
Hi there,
Thanks for reporting.
The team is already aware of this issue and is now being investigated.
Be sure to watch out for any new information on the official BungieHelp account on X (previously Twitter). https://twitter.com/BungieHelp.