To be as brief as possible, I quit the game at around prestige leviathan and came back late season 18. When I came back collections was added and it showed armor and shaders I had collected and could turn into transmogs. Cool feature, I was missing a few things, most I forgot or didn't care about but I didn't have kairos bronze and two base leviathan raid armor peices missing. Now I got kairos thanks to Ada but those two armor peices are still missing. Now you might be like why not make a ticket earlier? I had never heard of them restoring these things and I've mainly only heard bad things about support, till recently a friend of mine had an ornement restored for himself and I figured I'd give it a try.
The armor I'm missing in collections is:
Vest of the ace-defiant
Mask of the fulmimator
I've had them, shaded them and worn them in the past prior to collections but it says I've never owned them yet my other peices are in collections. Any response would be appreciated and thank you for reading this c:
Is is also my first post and I've tried to search to make sure I put this in the right place please don't ban me
Small edit, my theory as to why they aren't in my collections is because they weren't in my character inventory, just like the kairos bronze shader. When I came back
Hi there. When Collections was added to the game at the start of Warmind, players needed weapons/armor either equipped, in their inventories, or Vault for them to be recorded in their Collections. Anything you previously acquired, but dismantled all copies prior to Collections, has to be reacquired again to be unlocked.
Unfortunately, since the Leviathan raid and raid lairs were vaulted years ago, there is no current way to reacquire any of their associated armors or ornaments. They would need to be added to Xur's inventory loot pool or made available to earn again by some other means sometime in the future.