Everyone gets on here and complains, asks Bungie, or wants answers. But the reality is, Bungie does not read any of these threads, nor do they care. Only the ninjas, mentors, or any volunteers (basically people who don't matter) read these. Which is why you never see a direct answer from any actual Bungie employee.
They may read the posts on X. But definitely not on here.
Perhaps they do read the feedback. But what if the loud voices on these forums (forums are generally sounding boards for polarized views, and arguments) are at odds with data pulled from the player base at large? What if the forums claim a game mode is bad, when in fact that mode is drawing many players in, etc?