My child used thier true name to set up their bungie. I've tried to change the name throgh Profile Settings/ Update the Bungie Name under "Identity Settings"/ Press the "Save" button, but it hasn't worked. I don't know if there needs to be a new name change token gerated or if there is a deeper issue.
[quote]Profile Settings/ Update the Bungie Name under "Identity Settings"/ Press the "Save" button, but it hasn't worked.[/quote]
That means the new name is being filtered, you'll need to try variants/other names.
You could submit a [url=https://help.bungie.net/hc/en-us/articles/360049024632-Contact-Form-Data-Privacy-Requests]Privacy Request[/url] on their account to have the name forcibly changed to Guardian.