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1/8/2025 5:43:04 AM
1

"Stuck on a frozen or indefinite loading screen"

The game gets stuck on loading screen on Xbox and its been happening for 3 days now. Is there a fix? I have tried everything. Thank you in advance!

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  • Hi there, Thanks for reaching out. It sounds like you might be affected by some network issues, which are in turn causing you be stuck in the indefinite loading screen you mentioned. To try and fix this, would you mind going through some troubleshooting steps? 1) Please try clearing your console's cache: https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache. Also, please be sure to note the Xbox-specific info in the Vital Information section! 2) If you continue experiencing this after clearing the cache, please take a look at our Network Troubleshooting Guide to explore further potential solutions to the issue: https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide

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