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Edited by pupz333:
1/21/2025 10:12:39 PM
1
PLEASE HELP: can't get past connecting logo on PS5
For the past 2 weeks, I cannot log into destiny. I click "play", and then I get the connecting logo and it never goes away. I never get booted, no error code. I have waited upwards of 15 minutes and nothing happens. I tried uninstalling and reinstalling D2, and power cycling my PS5. Nothing works. I tried changing networks. Didn't work. It is not my internet because this is the only game that does not work. I've tried restoring licenses. It has the latest update. I am at a loss and I don't know what to do.
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1 ReplyHello pupz333, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble getting past the connecting logo in the game. In the event the issue may stem from your console's cache, we recommend trying to clear the cache. I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you with this if needed. Hopefully, that helps. If the issue instead may be coming from an underlying connection issue, we recommend following our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url] and our [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]UPnP and Port Forwarding Guide[/url]. When handling the UPnP and Port Forwarding, please use each method separately. These two methods should not be used at the same time.
