Just some information about your two characters so you can understand why the Veterancy Import didn't bring them in. The date of the cutoff point when the Veterancy Import took place was August 1st, 2017. The requirement was that the character was at level 20 and to have completed the Black Garden story mission (the final main mission of the base game campaign). Your level 40 Hunter didn't complete the Black Garden story mission until August 29th, 2017. Your level 25 Warlock was created and boosted on September 7th, 2017, which is after the date in which the data was stored for Veterancy Import. That character also did not play any missions whatsoever after the creation mission so did not complete the Black Garden story mission. With the requirements stated above, neither of your characters were eligible for the veterancy import. - Just so you know, the only things that came with the characters were entirely cosmetic, both the gameplay aspect and visuals. Veteran characters have some slightly changed dialog with some of the NPCs in D2 that doesn't affect gameplay. Veteran characters also received some emblems befitting milestones they reached in D1, which also doesn't affect gameplay. Veteran characters were imported with their physical looks, which doesn't affect gameplay. There was also a little slideshow story of your milestones, Black and White comic-style, showing who you completed those milestones with. No weapons, equipment, or other such game-altering things came with the Veterancy Import, so you're not missing out on anything that would actually affect your gameplay if you re-create your characters as they looked in D1.