Greetings.
I own the final shape dlc and annual pass, and should have access to campaign, all episodes + preorder bonus. I am unable to find this content in-game, annual pass is locked, access to episodes is not possible, and no preorder bonuses. I could only access and complete the final shape campaign.
Started at ps support and followed all steps recommended (primary ps4 check , restore licenses, verify that content is listed in library > destiny 2 > addons - check, uninstall and reinstall the game, contacted support). PS support commented that from their end there is nothing that should bar access to the content and that I should contact publisher (bungie).
screenshots below:
https://drive.google.com/file/d/13LvQLB5sM2OrFGHQzARI-bgCipWlmAER/view?usp=drive_link
https://drive.google.com/file/d/1puR70Z_I8mqmuY1vyWtJ3LRV15oNw6lZ/view?usp=drive_link
https://drive.google.com/file/d/1ebNBLY8o73dSwPFCcsgd6fyhNaMepZvZ/view?usp=drive_link
https://drive.google.com/file/d/16SJmevCzrImnnijdS9pCBwW5FxTWKQlw/view?usp=drive_link
I appreciate your help. Thank you kindly
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Your screenshots are private. Did you buy it on the same account as you play it on? the Episode passes and Dungeon key are not gameshareable. If you did buy it on the same account, did you previously have cross-save setup at the time of purchase with a different account as your active profile?