Hi. Thanks for your report. If you look in Master Rahool's inventory in the Tower Courtyard, you should be able to locate these items on one of his pages. Players still having issues may need to do the following: [quote]From the Xbox dashboard, highlight the Destiny 2 image Select “Manage game & add-ons” Navigate to the “Ready to install” section on the left “Destiny 2: Beyond Light Pre-Order Pack” should appear on the right. For Deluxe Edition owners, “Destiny 2: Beyond Light Exotic Emote” should also be listed. Select “Destiny 2: Beyond Light Pre-Order Pack” on the right, then select Install Deluxe Edition owners should also select “Destiny 2: Beyond Light Exotic Emote” on the right, then select Install Wait for the console to report the DLC is installed Start Destiny 2, and visit the Cryptarch in the Tower to acquire all pre-order items.[/quote] Some players who have already pre-ordered may run in to an issue where the Pre-Order Pack and Exotic Emote are not showing in the “ready to install” section. For those players, these are the next steps: [quote]Open the Microsoft Store app and navigate to the specific bundle they purchased Select the “Install” button. This shouldn’t take long, it’s no more than ~30 MB “Ready to install” for Destiny 2 in “My games & apps” should now be populated with the missing DLC.[/quote] If re-installing the bundle doesn’t populate “ready to install”, players should try these steps: [quote]Open the Microsoft Store app Search for “Destiny 2: Beyond Light Pre-Order Pack” and select it from the search results On the product page, select Install For Deluxe Edition owners, repeat the above steps for “Destiny 2: Beyond Light Exotic Emote” Wait for those download(s) to complete and then try the game again[/quote]