Dear Mr. Parsons aka Mango, I am writing to express my deep frustration and disappointment with the lack of service I have received from Bungie support regarding an issue with my daughter's account. Despite weeks of effort, I have been unable to resolve the problem, and the support team has been unresponsive, dismissive, and unhelpful. The issue pertains to my daughter's inability to join our family clan, which includes myself, my father, brother-in-law, and two sons. We have all been eagerly awaiting her participation, but despite my repeated attempts to contact support and provide the necessary information, the problem remains unresolved. The support ticket number for this issue is 331082. I have attached screenshots and credit card records to prove my ownership of the account, and I have even attempted to submit a support ticket from my daughter's account, but to no avail. I understand that Bungie support is likely inundated with requests, but the lack of communication and generic responses I have received are unacceptable. As a loyal customer and member of the Bungie community, I expect better service and support. I kindly request that you escalate this matter to the appropriate team and ensure that my daughter's account is properly addressed. I have been a fan of Bungie's work for many years, and I would hate for this experience to tarnish my otherwise positive view of your company. Thank you for your attention to this matter. I look forward to a prompt resolution and the opportunity to enjoy Destiny with my entire family. Sincerely, Joe Tate Sr aka. Violation Violation#7335 Pantheon of Knights p.s. for the community: I have purchased every expansion for my kids, all the addons and everything, so we could do a big Destiny 2 grind as a family this summer. It's really sucked to have it not go well and they've started to lose interest. I really went from liking Destiny 2 to not even wanting to login. Really frustrating to drop $500+ on a few accounts getting all their expansions and stuff to have support literally treat me like unwanted garbage. I strongly recommend parents avoid this game at this point.