Hello there[url=https://tuxydoh.com/images/hi.gif],[/url] Your question would be better served by asking the Bungie Store customer service as [b]the forums are completely separate from the store and have no access to the information you are looking for. [/b]Tickets are handled in the order they are received and during normal business hours, Monday through Friday. https://bungiestore.com/pages/customer-service