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11/21/2024 12:10:12 AM
1

Multiple frequent crashes and freezes

Hello, I've been experiencing crashes/freezes repeatedly with Destiny 2 on Xbox Series X. Whenever i play, i experience at least 1 crash/freeze during gameplay. Nothing appears to trigger it as it's normally random when it crashes. It usually starts as a freeze of my screen, and I continue to hear ambient audio, then straight to the xbox home screen, or sometimes it just skips straight back to the home screen without warning. This has been happening for months. I have linked an example of what it's like to experience the freezes and crashes. I know it's [u][b]definitely[/b][/u] not a hardware issue with my xbox, i've cleaned my xbox series x multiple times, its well ventilated and also i have restarted/cleared cache and reset it multiple times, i have also uninstalled the game multiple times too, but it seems after checking every best solution it may be a bungie server side issue. All other games i play do not experience this issue, and i have tested to make sure it wasn't my Internet either. It's really difficult to play when i continue to crash, especially if it's in matchmaking or in a raid/dungeon. Any help or update towards this issue would be greatly appreciated!

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  • Hello Royalscots, Thank you very much for reaching out to us. To rule out anything with the cache on your console, can you try uninstalling the game, clearing the console cache, and reinstalling the game? If you need any help with clearing the cache, follow this [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]Link[/url] for steps. If the issue persists despite these steps, can you clarify if the game is installed on your main Xbox SSD or do you have the game installed on a separate SSD (outside of the main one in your console)?

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