HAWKEN - Bungie, this is how you manage a community.
https://www.playhawken.com/
Videos detailing EXACTLY what each patch/update entails, including the impact it will have on your experience.
Always options for those who play for free or have not chosen to pay for extras yet. You know, NOT locking out the base game experience.
No underhanded sales and corporate tap dancing around issues.
No community ignorance.
Run by a dedicated studio that speak directly to the community.
Meaningful and excellent upgrade system, one that TRULY makes your character/mech unique.
It has a fraction of the weapons Destiny has and still manages to outshine by comparison, Destiny's lacklustre and honestly poor vision for weapon progression.
HAWKEN is exactly what you expect from a persistently online FPS/RPG. These guys didn't have a million dollar budget, they didn't have a worldwide marketing team. They grew because they give a shit about their player base. And they just landed on Steam too.
I have yet to ever update WoW without receiving a patch note. While community managers are blunt at times, at least they don't bullshit around with their consumer base.