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Edited by BNGHelp8: 1/29/2020 3:25:23 AM
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Updated 7 PM - [BUNGIE] Known Issue: Missing Currencies and Materials after Update 2.7.1

Hello all, We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials. We will provide updates here and on [url=https://twitter.com/BungieHelp]@BungieHelp[/url] as we determine the cause of this issue. [u][b]11 AM Update[/b]: [/u] We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific. [u][b]12 PM Update:[/b][/u] We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific. [u][b]1 PM Update:[/b][/u] We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific. [u][b]2 PM Update:[/b][/u] We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific. [u][b]3 PM Update:[/b][/u] We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific. - Players may have to redo any progress or quests they completed between 8:30 - 10 AM PST. - Purchases made between 8:30 - 10 AM PST will need to be redone. Silver spent during that time will be restored. - Destiny 2 Silver purchases from the platform store will be added back to player accounts. - "The Pidgeon and the Phoenix" Lore being removed is a separate issue and will be resolved in a future update Another update will be provided around 4 PM Pacific. [u][b]4 PM Update:[/b][/u] We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific. Stay tuned for more updates. [u][b]7 PM Update:[/b][/u] Rollback for player accounts is complete and Destiny 2 servers are back online. Players may experience login issues as services return to normal.
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  • Edited by Frazveragan: 1/28/2020 11:43:44 PM
    Normally I'm pretty laid back about the fact that this is an experience that's subject to very complex issues regarding development and deployment, but this is pretty absurd. On one hand: Great that you seem to be able to roll everything back and that players haven't actually lost real money or substantial progress. On the other hand outside the video game industry, a company's customers would have absolutely taken them to task over a screw up like this. Yeah, it was just one day and yeah this game runs on some very complex software, but it's more a matter of principle than the reality. I side with the players who are saying "fixing" what happened by erasing the mistake isn't good enough. That's the bare minimum that is expected since all of us who play, especially this far in, have spent a lot of money with you guys. An issue like this isn't just an "oops, we made a mistake..."

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