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Edited by BNGHelp8: 1/29/2020 3:25:23 AM
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Updated 7 PM - [BUNGIE] Known Issue: Missing Currencies and Materials after Update 2.7.1

Hello all, We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials. We will provide updates here and on [url=https://twitter.com/BungieHelp]@BungieHelp[/url] as we determine the cause of this issue. [u][b]11 AM Update[/b]: [/u] We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific. [u][b]12 PM Update:[/b][/u] We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific. [u][b]1 PM Update:[/b][/u] We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific. [u][b]2 PM Update:[/b][/u] We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific. [u][b]3 PM Update:[/b][/u] We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific. - Players may have to redo any progress or quests they completed between 8:30 - 10 AM PST. - Purchases made between 8:30 - 10 AM PST will need to be redone. Silver spent during that time will be restored. - Destiny 2 Silver purchases from the platform store will be added back to player accounts. - "The Pidgeon and the Phoenix" Lore being removed is a separate issue and will be resolved in a future update Another update will be provided around 4 PM Pacific. [u][b]4 PM Update:[/b][/u] We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific. Stay tuned for more updates. [u][b]7 PM Update:[/b][/u] Rollback for player accounts is complete and Destiny 2 servers are back online. Players may experience login issues as services return to normal.
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  • We appreciate the feedback. But what I cannot stand are fans that 100% focus on "toxic" complaints instead of focusing on the fact that bungie screwed up badly. You guys were able to fix and then roll back accounts today. Had proper testing been done there would be no extra time wasted correcting various accounts. There is some serious negligence going on at Bungie for this to happen. Yes I get it, maintenance can take longer and mistakes happen. But these are mistakes that should've been caught testing, it's not like a 1 in a million player issue where it may have been overlooked. Some of you need to stop white knighting about those complaining and put your soyboy attention towards the real issues.

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