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Edited by BNGHelp8: 1/29/2020 3:25:23 AM
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Updated 7 PM - [BUNGIE] Known Issue: Missing Currencies and Materials after Update 2.7.1

Hello all, We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials. We will provide updates here and on [url=https://twitter.com/BungieHelp]@BungieHelp[/url] as we determine the cause of this issue. [u][b]11 AM Update[/b]: [/u] We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific. [u][b]12 PM Update:[/b][/u] We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific. [u][b]1 PM Update:[/b][/u] We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific. [u][b]2 PM Update:[/b][/u] We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific. [u][b]3 PM Update:[/b][/u] We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific. - Players may have to redo any progress or quests they completed between 8:30 - 10 AM PST. - Purchases made between 8:30 - 10 AM PST will need to be redone. Silver spent during that time will be restored. - Destiny 2 Silver purchases from the platform store will be added back to player accounts. - "The Pidgeon and the Phoenix" Lore being removed is a separate issue and will be resolved in a future update Another update will be provided around 4 PM Pacific. [u][b]4 PM Update:[/b][/u] We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific. Stay tuned for more updates. [u][b]7 PM Update:[/b][/u] Rollback for player accounts is complete and Destiny 2 servers are back online. Players may experience login issues as services return to normal.
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  • So I'm going to lose my 1k voices!?

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    • With the amount of work that I am sure is going on at bungie to fix the reported issue. I am 100% behind them and understand that this is not just a quick fix. To all the people complaining that they need compensation for the game being down for one day, I think you need to stop and appreciate what is going on here. Bungie could have just as easily left the servers up and said screw you or here is a small compensation once you complained there was a problem, if you even noticed. Instead bungie took the server offline almost immediatly to investigate the problem and found the issue and has alot of people working themselves to the bone to find, test and implement a solution to the problem knowing full well that they are going to get flame from a bunch of mouthbreathing kids with nothing better to do with their time than complain they cant play their video games at the moment. 75% of the people playing probably didn't even know that this was an issue to begin with. The fact that bungie made live updates every hour for the first six hours is down right amazing considering how many people are trying to fix the problem. Just remember they could choose to give you nothing and do nothing about it so be grateful for what your getting.

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      • Its 7:18pm pacífic and still close the servers.... why Bungie??

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      • they all went home at 7pm pacific, lol, it will be back on tomorrow at 8am pacific...

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      • For -blam!-s sake. I haven't been able to play all day. It's past 7pm pst. Why is the server still down!!!???

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        • So it's right now at Bungie someone is having a huge panic attack.

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        • Fixing code can take time, personally I been only playing for two months or so but issues have not been a concern with this game regarding having play ability. I played a game where issues are chronic (meaning months or years go by before fixes are implemented), glitches or unbalanced mechanics are ignored. Remember downtime costs this company money, lots of it so complaining about losing play time is not really a point to make. Both sides lose out period. Patience is a virtue, I would rather sit and wait and have everything fixed the first go than to run a muck and do a patch here and there (which would be much more frustrating and lengthen the time to fix everything).

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        • cut em some slack

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        • Has anyone died from Game addiction?

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          • Im ok with the downtime but at least an update on what is happening would be nice

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          • Isn’t it past 7pm Pacific Time? Still down???

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            • This is a really bad PR for Destiny 2.

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            • It was during this time half life 3 finally released.

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            • Edited by Frazveragan: 1/28/2020 11:43:44 PM
              Normally I'm pretty laid back about the fact that this is an experience that's subject to very complex issues regarding development and deployment, but this is pretty absurd. On one hand: Great that you seem to be able to roll everything back and that players haven't actually lost real money or substantial progress. On the other hand outside the video game industry, a company's customers would have absolutely taken them to task over a screw up like this. Yeah, it was just one day and yeah this game runs on some very complex software, but it's more a matter of principle than the reality. I side with the players who are saying "fixing" what happened by erasing the mistake isn't good enough. That's the bare minimum that is expected since all of us who play, especially this far in, have spent a lot of money with you guys. An issue like this isn't just an "oops, we made a mistake..."

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              • [quote]Hello all, We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials. We will provide updates here and on [url=https://twitter.com/BungieHelp]@BungieHelp[/url] as we determine the cause of this issue. [u][b]11 AM Update[/b]: [/u] We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific. [u][b]12 PM Update:[/b][/u] We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific. [u][b]1 PM Update:[/b][/u] We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific. [u][b]2 PM Update:[/b][/u] We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific. [u][b]3 PM Update:[/b][/u] We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific. - Players may have to redo any progress or quests they completed between 8:30 - 10 AM PST. - Purchases made between 8:30 - 10 AM PST will need to be redone. Silver spent during that time will be restored. - Destiny 2 Silver purchases from the platform store will be added back to player accounts. - "The Pidgeon and the Phoenix" Lore being removed is a separate issue and will be resolved in a future update Another update will be provided around 4 PM Pacific. [u][b]4 PM Update:[/b][/u] We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific. Stay tuned for more updates.[/quote] ???

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              • Now saying I must be connected to Xbox live. Guess what Bungie I am...

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              • Fix it already

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              • 🤣🤣🤣🤣 7pm Trump Time

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              • [quote]Hello all, We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials. We will provide updates here and on [url=https://twitter.com/BungieHelp]@BungieHelp[/url] as we determine the cause of this issue. [u][b]11 AM Update[/b]: [/u] We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific. [u][b]12 PM Update:[/b][/u] We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific. [u][b]1 PM Update:[/b][/u] We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific. [u][b]2 PM Update:[/b][/u] We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific. [u][b]3 PM Update:[/b][/u] We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific. - Players may have to redo any progress or quests they completed between 8:30 - 10 AM PST. - Purchases made between 8:30 - 10 AM PST will need to be redone. Silver spent during that time will be restored. - Destiny 2 Silver purchases from the platform store will be added back to player accounts. - "The Pidgeon and the Phoenix" Lore being removed is a separate issue and will be resolved in a future update Another update will be provided around 4 PM Pacific. [u][b]4 PM Update:[/b][/u] We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific. Stay tuned for more updates.[/quote] Seriously? Really? Wow! Ok... I must be a very loyal player to Destiny. Just dont have any of your Techs work for National Security or we are screwed. I know... Grow up, quit whinning, blah blah. But I didn't cry or complain about any activities or weapons, gear in game. I just deal with it... Like this fix issue. Stating a fact people! Techs stay at Bungie ok...

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              • have I missed the updates? havent seen anything since 4pm pacific

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                • Lost my RARE ada bounty... couldn’t be happier right now thanks for taking a dump on my profile @bungie

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                • i do like how you are giving us update thank you for that but as so many comments had already stated this is really a trend we don't like happening every time there is a major update. please either do more testing or don't take down the game to fix the issue and there should be some for of compensation for this total loss of a day of playing not like oh here is 20000 glimmer like i'm talking either silver or a couple of pinnacle drops for this i do know you guys are human and crap happens but seriously if this was not a video game you would have been sued ten times over

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                • Hey Bungie, not to be a stickler but its past 7 PM pacific. Are you going to bring the servers online anytime soon?

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                  • 0
                    Bungie, I love your game I truly do. I do wish there were more consistency in the story lines because it is year 6 and I still have no Idea what we are doing and what the end game is for the story. Besides that negative they have usually been pretty good. My favorite 2 have been Taken king and Forsaken. I will say now your PVP direction has been horrific at best and it saddens me to see the state of PVP like this. I could make a whole page of what could be better in PVP and how it could be balanced better. I really loved PVP in D1 and feel like you were going in a better direction in D1 pvp until the sidearm meta but I digress. On the state of content you did a fantastic job with Forsaken. I feel that everyone would agree that if you ditched these stupid season passes and spent time creating every year a Forsaken DLC each time with the same extent of content would be way more widely received positive. Now i know you have some issues with man power which is why Im completely blown on how you can't hire more people with the amount of money you are racking in with crazy amount from F***ing eververse (which im sorry is a POS and ruined alot of the game) and from the season pass. I can go into so much detail on why this is ruining the game and might make a whole post on what I love about the game and STRONGLY DISLIKE. I would also assume most of my gripes and resolutions to these issues a vast majority of the community would agree. I also would like to state that your updates have been absolute failures. I know coding is difficult and I would be a lot more ok with the situation if it wasnt for the AMOUNT OF ABSOLUTE failures in every update. LITERALLY EVERY UPDATE HAS NEVER GONE Smoothly and you always say the game will be up at a certain time and always takes hours after the update if not the whole day to fix another issue that crashes the game. Maybe if you actually tried to test more before you released an update maybe this wouldnt happen so much. I also know that you should 100% start these updates in the EARLY MORNING due to a vast majority of people get off at 5pm. If you started updates at 7am that would give more than ample time to act if issues arrive. ALSO DO NOT AND I MEAN DO NOT DO UPDATES ON TUESDAY! Why? Do them on Monday since the week is over and 90% of the player base are done with all activities. Not the busiest time of the week since it is reset. Just trying to think and be more aware of the community's feedback.......the better part of it at-least who actually have knowledge of the game and dump as much time into it as I do. Most people just comment because they think they know how the game should be even though they cant complete 50% of the content and just -blam!-. GOOD LUCK BUNGIE DO BETTER PLEASE FOR ALL OUR SAKES. IF YOU ALSO RELEASE TRIALS BEFORE YOU FIX PVP I SWEAR THIS WILL BE YOUR BIGGEST FAILURE YET. Think before you release it since it will be the most anticipated game mode to be re-released.

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                    • Started a new topic: Looking forward to the fix!(2 Replies))

                    • Here's what I have to say , I'm absolutely sure that the PEOPLE at Bungie didn't set out to cause mayhem in their own back yard and ruin the picnic we all enjoy . So how about you perfect people who NEVER make mistakes just back off and help these professionals get all the ENCOURAGEMENT they need to rectify this issue. BTW I enjoy this game because these individuals take the time to work on new ideas to keep our interest. You have no idea just difficult that job is . This is my day off and I had planned to play but I will be patient while your team works out the bugs. THANK YOU .

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